ACCOUNT CHANGES:

When moving into or out of your home, please contact the Village Office at 345-5250, so a beginning or final meter reading may be taken for your account.

WATER RATES:
Water: Effective 10/30/01, the rate for water is $3.47 per thousand gallons used for the first 60,000 gallons, $3.42 per thousand for the next 240,000 gallons, and $3.10 per thousand for usage above 300,000 gallons per quarter. In addition, there is a fixed charge of $32.00 for a 5/8" meter ($14,00 for Public Fire Protection and $18.00 for the meter service charge). The water fixed charge increases with larger meter sizes.

BILLING CYCLE:

Bills are sent out quarterly and are due the 20th of the month following the end of the quarter. Unpaid sewer and water charges are subject to interest at the rate of 1 1/2 % per month. Interest is added on the 20th of each month the delinquency continues.

Payments of sewer and water charges are accepted at the following locations:

• Village of Plover Municipal Building, 2400 Post Road, Plover, WI.
  
• M & I Midstate Bank, 2851 Post Road, Plover, WI.
  
• Point Plus Credit Union, 3101 Hoover Road, Stevens Point, WI
• Point Plus Credit Union, 2331 Post Road, Plover, WI

OR can be mailed to:
Village of Plover P.O. Box 37 Plover, WI 54467

DISCREPANCIES:

If you feel that your water bill is either too high or too low, there are several things that you can do to assist the Billing Department in correcting the problem.

• Take an inside and outside meter reading. You can phone the Water Billing Department at 345-5250 with the reading.
• Many times, a low bill indicates either a stopped meter or mike (remote reading device). To schedule an appointment to have your equipment checked, you can contact the Water Department at 345-5254.
• Higher than average water bills can indicate a possible internal plumbing problem. You may be able to determine the source of this increase by means of simple leak detection. If you need assistance, a Water Department maintenance crew can be contacted to assist you.

  How to Read the Meter:
  All residents should make sure that their inside water meter and outside water reading device (mike) have the same reading. Individuals should compare readings a minimum of twice a year to insure synchronization. The Water Division suggests reading your meters when water restrictions begin in May and again when they end in September. Any discrepancy should be reported immediately.
  
  How does it work?
  Water passing through the meter drives the register, which in turn generates an electric pulse for a given volume of water. This pulse actuates a remote register mounted on the outside of the building by means of a connected two-wire cable.
  
  What happens when there is a discrepancy?
  When the readings do not match, the inside reading will take precedence and consequently, all billing will be based on that number. Your inside meter will generally be located near either your shut off valve or near the hot water tank. Below are examples of how these devices may appear.

  LEAK DETECTION:
  Leaky fixtures cost the residents of the Village of Plover thousands of dollars each year and waste our limited supply of water. A small drip from a leaky faucet can consume 15 to 22 gallons of water a day.

  You can check for leaks in your system by following these simple steps:
  
  1. Turn off all faucets and water-consuming devices within the home and note the meter reading.
  2. Do not use water for at least 2 hours, preferably over night.
  3. Recheck the meter reading. If the dial has moved, there is a leak in the plumbing system.

Faucets - Most leaks result from worn washers in household faucets and showerheads. These faucets, as well as seldom-used taps in the basement or storage rooms, should be checked periodically. Faucet leaks are usually caused by worn washers or "O" rings (for washerless faucets). Repairing faucet leaks is easy. All you have to do is turn off the water supply line to that faucet, replace the washer and turn on the line again. Any good do-it-yourself book will offer advise on this simple task. If you're not a do-it-yourselfer, have the work done by someone who knows how to do the job.

Toilets - The toilet is one of the most common water wasters but its leaks tend to be less noticeable than faucet leaks. To determine if your toilet is leaking, look at the toilet bowl after the tank has stopped filling. If water is still running into the bowl, or if water can be heard running, your toilet is leaking. Most toilet leaks occur at the overflow pipe or at the plunger ball inside the tank. To locate a toilet leak, take the tank lid off and flush. The water level should come up to about a half inch or so below the overflow pipe. Adjust the float level control screw, if necessary, so the valve shuts off the water at the lever. If the valve itself is leaking, you may need a plumber to fix it. Although water may not be seen or heard running, your toilet may have a silent leak. To test for a silent leak, drop a little food coloring into the tank. DO NOT FLUSH! Wait for about 10 minutes. If the food coloring appears in the toilet bowl, your toilet has a silent leak. It is probably located in or around the plunger ball or flapper valve at the bottom of the tank. These leaks are also easy to fix with parts from your hardware or home store.

Outside Taps - Check the outside taps for leaking water, particularly during the summer sprinkling season. A hose mistakenly left dribbling away in the grass or garden can waste thousands of gallons of water over the course of a summer. Remember to close outside faucets tightly every time you shut off the water.