What is the responsibility as a homeowner in getting the water from the main to the house?

As a consumer of Village water, you are responsible for the repair of any service leaks between the valve box in front of the house and the point it enters your home. The Village will repair any leaks between the valve box and the water lateral, and any leak in the main itself.

Why is my water cloudy?

Cloudy water is generally the result of oxygen trapped in the water. As the temperatures go down, this problem effects more residents. To determine this, draw a glass of water from your tap and let stand for a few minutes. The cloudiness should disappear. If sediment has settled to the bottom of the glass, please contact the Water Department for further investigation.

Crews will respond to all calls related to rusty or cloudy water, evaluate the extent of the problem and may attempt to remove a sediment cloud by flushing the water mains in the affected area.

How can I prevent my water service or pipes from freezing during the winter months?

To prevent your service or the pipes within your home from freezing under very cold conditions, you can take a couple of simple precautions:

• If pipes or facilities are located against exterior walls, make sure that they are exposed to the warmer air of the house. For example, if your kitchen sink is located against an outside wall of your house, open the cabinet doors to permit the circulation of warmer air around the pipes.
  
  
• Turn on one of the faucets in your house to a low trickle to insure that there is a constant motion of water within your service. (Please do not take this step except when extreme conditions demand it.)

Who do I contact if I am moving?

Contact the Water Billing Department at 345-5250. They will take care of ensuring a final meter reading is taken and guide you through the process.

Who do I contact to discuss billing problems or issues?

Payment of water and sewer billings is handled by the Village Treasurer's Office located in the Plover Municipal Building. The Treasurer's Office is located at 2400 Post Road, Plover, WI 54467. The phone number is (715) 345-5250.

Where can I find my water meter?

You usually can find your water meter in the basement of your house, toward the front wall, either in the utility room or in the closet. If you have a hard time finding your water meter, please call the Water Systems Department (715) 345-5254, they will be glad to help.