What is the responsibility as a homeowner in getting the water from the main to the house?

As a consumer of Village water, you are responsible for the repair of any service leaks between the valve box in front of the house and the point it enters your home. The Village will repair any leaks between the valve box and the water main, and any leak in the main itself.

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1. What is the responsibility as a homeowner in getting the water from the main to the house?
2. How can I prevent my water service or pipes from freezing during the winter months?
3. Who do I contact if I am moving?
4. Who do I contact to discuss billing problems or issues?
5. Where can I find my water meter?
6. What do I do if my water is discolored?
7. Does the Village offer a sprinkling credit for irrigation?
8. I have no or low water pressure in my house?
9. What is the hardness of my water?
10. Why does my water smell like chlorine?