Most customers seldom need to turn off the water at the
meter and are encouraged to exercise the valve(s) adjacent to the
water meter at least 2 to 3 times a year to lessen the chance of
the valve breaking. When a valve is not used for years, it can get
stuck or break off when trying to open or close it. When this happens,
emergency crews need to be called in order to turn off the water
at the curb stop which is located near the lot line. This
may cause as much as an hour delay. On occasion, when Village personnel
arrive to turn off the water, they find that the curb stop box is
filled with sediment, which results in the need to clean the box
out or possibly even dig it up. Depending on conditions, this may
cause a substantial delay.
Call the Water
Department a few days before starting your project so they can locate
the curb stop box and make sure it is in good working condition.